Frequently Asked Questions (F.A.Q.)
Frequently asked questions about adidas padel tennis products
"Only the best for the athlete". From adidas we follow this mantra to create products that offer the best features and allow you to achieve maximum performance. Our aspirations are the same as those of elite athletes - to keep improving year after year. For this reason, we seek constant innovation and the best materials together with the most advanced technologies. Choosing an adidas racket or any other adidas product is choosing more than 70 years of passion for sport.
Our designers and engineers work to develop the best adidas padel rackets according to the characteristics and needs of each player. No padel racket is the same as any other.
The formats, rubbers, fibers, and technologies that we apply to our rackets are designed to optimize the technical and physical capabilities of all types of players, from professional players to those who are starting to play for the first time. By combining these four features we can provide "a racket for every player".
High balance format with large hitting surface.
The diamond format has a high balance. The inertia of the weight in the upper part provides more power for attacking shots.
Medium balance format that optimizes the performance of the racket for both attacking and defensive shots.
A centered balance shape that facilitates defensive play.
The round format brings the weight closer to the wrist, giving the player greater control of the racket.
Adidas has 7 different fibers. These fibers, from the highest to the lowest level of flexibility, are:
- GLASS FIBER
- FLAX FIBER
- CARBON FIBER 3K
- CARBON FIBER 6K
- CARBON ALUMINIZED 15K
- CARBON ALUMINIZADED 24K
- CARBON ALUMINIZADED 2 TO 1
At adidas, we work with three EVA rubbers. These three rubbers are composed of different densities to provide superior performance.
In order of density, from highest to lowest, they are:
- EVA HIGH MEMORY
- EVA SOFT ENERGY
- EVA SOFT PERFORMANCE
Finally, and perhaps the most important aspect, is that our padel rackets are design based on an eternal passion for the sport. At adidas, we have a mantra that says: "only the best for the athlete". Based on this, we focus every day on getting the best performance from our products giving the highest quality and experience to all athletes.
At adidas, we have divided our rackets into different categories. These categories are carefully designed to distribute our rackets according to the needs of the players , the number of years they have played, and the technical and physical abilities of each player.
These categories are:
Rackets designed for maximum performance. These products are designed for competitive players who need a racket to win. They are demanding and require a good technical and physical ability to get the best out of them.
High performance rackets for competitive players looking to reach the best level. They are very balanced and allow a fast and aggressive game without requiring such a great demand as the rackets in the PRO category.
Rackets designed for club or amateur players. These rackets are designed for players who play one to three times a week in a purely recreational way. They provide a great feel, and feature power technologies such as STRUCTURAL POWER.
Rackets designed for the newcomers to the game of padel. They feature a large hitting area that offer a lot of comfort. They are soft and feature very manageable rubbers that facilitate the development of your game by leaps and bounds.
Padel rackets for the little ones. They are very light so that future champions can start enjoying padel from the early stages of their lives.
Frequently asked questions about adidas AFP Crew
The AFP CREW is the adidas Padel club. Members can find exclusive offers and benefits when they join the AFP CREW.
JOIN THE AFP CREW.
Live padel with maximum intensity and get more out of your favorite sport.
Join the AFP CREW and get the best of adidas to enjoy padel at another level.
Be part of the community, earn points and get exclusive rewards.
Level 1 Discovery
- 10 euro welcome voucher
- 20 euro birthday gift voucher
- Access to exclusive products
- Access to special events
Level 2 Advanced
- 20 euro Welcome Voucher
- 25 euro birthday gift voucher
- Early access to promotions (Black Friday, sales)
- Discounts on playtomic
- 30 euro Welcome Vouchers
- 40 euro birthday gift voucher
- VIP customer service
- Special events
By creating an account, you will earn your first 100 points.
In addition, your purchases in our store allforpadel.com will also be transformed into valuable points for you: for every euro spent, you will receive 10 points.
You will also get points for:
- • Giving your opinion about products.
- Recommending AFP CREW to a friend.
- Answering surveys. • Sharing on networks...
Joining the Club today, earning points and getting the best of adidas.
Register now in AFP CREW and get immediate access to all the benefits of the Discovery level. Start earning points to move up to the next level.
AFP CREW is like padel itself: the higher your level, the more you earn. Discover some of the rewards that await you.
Frequently asked questions about shipments and orders in adidas Padel
Placing an order on the allforpadel website is simple. Choose the items you want and add them to your basket. When you finish the purchase, click on the button ‘go to checkout’ and the purchase order will be displayed.
You can make the purchase whether you are registered or not. In the case you are registered, enter your username and password and the order will automatically integrate your account data. If you do not want to be registered, fill in the contact and shipping information and we will process your order.
Once this step is completed, choose the payment method you prefer and confirm your order.
You will receive an e-mail confirming that the order has been correctly processed.
If you are registered, you can see all the orders that you have previously made with that account.
Access your complete order history by clicking on ‘My Account’ and entering your username and password.
The delivery time in the mainland Spain is 2-3 working days
The delivery time in the Balearic Islands, Ceuta and Melilla is 3-4 working days
The delivery time in the Canary Islands is 10 days.
The delivery time in EU countries is 3-7 working days depending on the country of delivery.
The delivery time in the rest of the countries from 10 to 15 days.
The delivery period will begin from the date of confirmation of the order.
At adidas padel, we are working to reach all corners of the world. You can check the current shipping destinations from our page of MINIMUM ORDERS AND SHIPPING.
We process orders automatically, so cancellation of an order is not possible from the moment you confirm the order. However, if you have made a mistake and it has been a short time since you processed the order, call our customer service and we will try to correct it.
Please be aware that from the moment the order has left our warehouse, cancellation can no longer be made, so you will have to manage a return.
Promotional codes are subject to specific conditions indicated in each case and are only valid for a certain period.
They do not apply to discounted products.
If you have returned an order in which a promotional code has been used, the value of the refund will be the amount you paid.
Yes, of course.
If you are a registered customer, you can see the status of your order by selecting it in ‘My Orders’ in My Account. You can also track it in detail by clicking on the dispatch number that will give you access to the carrier's website, where you will have the most up-to-date information.
If you are not registered, you must enter the tracking number that we send you by e-mail in the section ‘Order tracking’.
The stages are:
- Received: It means that your order has been received and that it is being processed. You will receive an e-mail to confirm that we have received the order.
- Accepted: This status means that your order has been transferred to the warehouse and is being prepared for shipment.
- Sent: This status means that your order has left our warehouse and is in the hands of the carrier or has already been delivered. You will receive an e-mail with the order tracking number that gives you access to the carrier's website so you can see where your package is.
- Delivered: This status indicates that the order has been delivered to its destination.
If you are registered, you can check the history of your orders in ‘My account’ by selecting ‘Order history’.
Frequently asked questions about changes and returns in adidas Padel
If you are a registered customer, you can easily make the return from your account, selecting the order concerned and creating a return. We will ask you to indicate the reason for the return, your comments, and a photo of the product in case you consider it to be defective.
If you are not registered, you can make the return through the returns form.
With adidas padel, you can always change your mind about a product. You only have to meet a few conditions for us to refund or exchange your product:
- That no more than 15 days have passed since the reception of the order.
- That the product keeps its original packaging and has not been unsealed or used.
- The original labels have not been removed.
- The sealed cuff has not been removed.
- That it has not been used (a rally leaves signs and marks that make its subsequent sale impossible).
- That it has not been manipulated by incorporating accessories such as over grips or protectors.
In both cases (returns and refunds), the customer will assume the costs of management and transport which is in addition to the cost of transport of the original shipment if it was not billed at the time.
For adidas, quality is essential. Before launching a product on the market, our quality department subjects it to strict resistance and quality tests under real conditions that assures us that it is suitable to withstand the uses for which it has been designed.
It is extremely difficult for our products to have any factory defect.
Our quality laboratory will inspect the returned products and if the damage is the result of a manufacturing defect or if the product does not meet factory specifications, the product will be replaced by a new unit or, if that product is already discontinued, by a substitute product that is at the same price point as the original product, at no cost to the customer.
If the problem is due to reasons other than the quality of the material, in which we include these cases:
- If they have been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, high heat, sharp objects, etc.)
- If they have been damaged by improper use or by activities other than the intended purpose
- If they have not been purchased at allforpadel.com
We will notify you by e-mail of the rejection with its corresponding explanation and we will return your product in case you have sent it to us.
The shelf life of any adidas product depends on the particular use it was made for, the conditions of use, and how the user has taken care of the product. Products damaged by normal wear and tear or that have exceeded the useful life of the product will not be replaced.
The guarantee will not cover those products that show any sign of modification with respect to their original shape, colors or composition.